Across the built environment and infrastructure sector, large and complex organisations are delivering critical national services, from rail networks to energy grids or water systems. It’s a sector that values high performance while often having to overcome institutional and organisational friction. It’s also a sector that has to balance commercial imperatives with the need to meet government targets, in an environment where contractual commitments keep evolving.
With so many intersecting global trends now assailing business – from digital transformation to flexible working to the accelerating transition to net zero operations – our team helps clients to define the best way forward and achieve the desired change and improvement.
In most major projects, collaboration is a clear priority, yet difficult to achieve. Beyond hiring the right people with the right skills and experience, you need to be organised in a way that promotes real understanding, cooperation and innovation. We often work with partnerships or joint-ventures who need to quickly develop effective cross-team working, overcoming the diverging elements of different, pre-existing corporate cultures.
We also provide valuable external direction on major change programmes or new business directions. Faced with the need to grow their network operation, Caltrain, the Californian mass transit operator asked us to conduct an organisational assessment of their entire operation, finding ways to improve their talent and attraction processes. We also improved the level of collaboration, ensuring innovation was being encouraged, while helping them to operationalise a new business plan, target operating model and workforce plan.
Successful digital transformation is about far more than investing in technology. We help clients to realise the advantages of digital at the people and experience level – that means aligning investments in technology with training, skills and related cultural change. We help organisations think through the cultural and operational implications of digital transformation, whatever form it takes in your market or sector.
Build resilience, agility, and wellbeing
Organisational resilience is the ability of an organisation to anticipate, prepare for, respond and adapt to change and sudden disruptions. We support our clients to create a comprehensive understanding of the resilience of their organisation or asset through a 5-step approach.